Delivery Information

You can send flowers for delivery throughout the UK for delivery today or for any future date excluding Sundays & Bank Holidays. The only exception to this is if Mother’s Day or Valentines Day falls on a Sunday where we will deliver on that date. All orders are sent using our premium service which provides full tracking and a fantastic 1 hour delivery window, so no more waiting in all day for the recipient and you’ll know exactly when your gift has arrived! We offer 2 options, Guaranteed 8am to 6pm where we will deliver between those hours and let you know what time we’ll deliver or alternatively Guaranteed before 1pm where we’ll deliver before 1pm and again let you know when your gift will arrive for example “will be delivered between 10.22 & 11.22am”. We use over 1,800 local florists throughout the UK to make deliveries along with DPD & HDN for some gifts.
How is my gift packaged?

All of our bouquets are carefully wrapped and will be delivered including any extra gifts with your message printed on a beautiful message card. All flowers are sent with sufficient water to ensure they reach you in tip top condition.

If ordering for same day delivery our local florists will hand wrap your bouquet and deliver by hand to the recipient. We’ll try and deliver as soon as we can once we’ve received your order and guarantee before 6pm.

Can I add a personal message?
Of course, you can include any message you like, up to 255 characters, you can also send discreetly by not including your name if required. All messages are printed on a quality stylish card.

Does my bouquet include a vase?
No

What time will you deliver?
Your gift will be delivered between 8am and 6pm on the date you requested. For all orders (excluding where you have ordered for same day delivery) we’ll email you between 8am and 9am on your delivery day to let you know when we’ll deliver for example “will be delivered between 10.22 & 11.22am”.

Can I send flowers to businesses, schools, universities or hospitals?
Yes, we’ve handled thousands of these orders, please be advised that often we’ll only be able to deliver as far as the reception, however we will request a signature and forward you the details so you can inform your recipient if required. This signature will be classed as proof of delivery.

Businesses
As well as providing the company name during checkout, please also consider upgrading to the guaranteed before 1pm as there is a slight chance our standard delivery may occur after 1pm (8am-6pm service)

Universities
Universities are often busy and chaotic places, Please provide the University name, their department and full address..

Hospitals

  • Not all hospitals accept flowers (we don’t understand why either!) so please check before ordering, if the flowers are refused we will not refund.
  • Remember to include the name of the patient along with the ward name or number.
  • We recommend using our same day delivery service for delivery to hospitals (regardless of if the delivery is for a future date) as our local florists will often have a warm relationship with the hospital.
  • Most orders will be delivered and signed for by Hospital reception the signature of this person receiving your gift on the recipients behalf will be classed as proof of delivery.

Can I send flowers to PO Box or BFPO addresses?
Unfortunately, neither of these types of addresses accept flowers.

Has my gift been delivered?
We will usually email you to let you know when delivery has happened. Email us at customer@order-flowers.co.uk if you believe we’ve confirmed your delivery in error.

Can I change my order?
Email us at customer@order-flowers.co.uk with your order number and and any changes or amendments. We generally require 48 hours notice to be able to make any changes to your order, we will let you know by email as soon as we can as to whether we’ve been able to help.

Trouble ordering?
Email us at customer@order-flowers.co.uk and we’ll happily help.

Need a receipt for your order?
Email us at customer@order-flowers.co.uk if you didn’t receive your auto generated receipt.

Canceling your order?
Email us at customer@order-flowers.co.uk as soon as possible.

Please give 48 hours’ notice before the requested delivery date.